Technical Support

The first thing you should do is try to find an solution to the problem yourself. If your problem is related to an error code during build time, look up the error code here. Also, have a look at the frequently asked questions. You should also look up your question in our online knowledge base.

If you still cannot find an answer, you can either post a topic on our online Forum, or you can submit a support request (explained below).

Requesting Support From ActiSetup

Go to Help -> Support Request to open a Support Request window. Fill in all the fields, and click OK to submit the support request. This will send the support request by email.

Requesting Support Online

If you cannot get into ActiSetup or cannot send a support request from within ActiSetup, you can request support via our Online Support Forum.

Note: We usually respond to support requests within 72 hours.

See Also

• Frequently Asked Questions
• Error Codes

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